Key Responsibilities:
- Handle inbound customer calls and provide professional, accurate, and timely assistance.
- Resolve customer queries related to voice, internet/data, packages, recharge, billing, SIM, network, and value-added services.
- Perform customer verification and maintain data privacy and security.
- Handle complaints and service requests while ensuring proper escalation when required.
- Maintain required AHT, Service Level, Quality, Customer Satisfaction, and First Call Resolution targets.
- Accurately document customer interactions and update CRM/system records.
- Follow approved call scripts, SOPs, compliance requirements, and quality guidelines.
- Demonstrate empathy, active listening, and professional communication throughout every interaction.
Required Skills and Qualifications:
- Minimum HSC/Diploma; Bachelor’s degree preferred.
- Freshers are also encouraged to apply.
- Prior experience in a call center/customer service/telco environment is preferred.
- Excellent communication skills in Bangla and English.
- Strong listening, probing, and problem-solving skills.
- Basic computer literacy and ability to work with CRM/contact center applications.
- Ability to work under pressure and manage high call volumes.
- Willingness to work in rotational shifts, including weekends and public holidays.
Key Competencies:
- Customer-centric mindset
- Communication & active listening
- Problem-solving
- Complaint handling
- Patience and empathy
- Attention to detail
- Teamwork and adaptability
Other Information:
- Position: Inbound Call Center Executive
- Process: For a telecom company
- Department: Customer Experience / Contact Center
- Location: Kawran Bazar
- Salary: 12k
Apply Process:
Please, apply on this below mail “career@intellier.com” mentioning the position name in the subject line if you are interested or
you can visit our career section of the website: www.intellier.com/career